Terms of service

TERMS OF SERVICE

PRIME RESEARCH SUPPLY
Last updated: 19 July 2026

These Terms of Service govern access to our website and all orders placed with PRIME RESEARCH SUPPLY.

Please read these terms carefully before using the website or placing an order. By accessing the website, creating an account or submitting an order, you agree to be bound by these terms.

Nothing in these terms limits or excludes any statutory rights that cannot lawfully be limited or excluded.

1. Business information

This website is operated by the business trading as:

PRIME RESEARCH SUPPLY
Company number: 17358906

Registered address:

20 Wenlock Road
London
England
N1 7GU
United Kingdom

Email: Sales@primeresearchsupply.co.uk
Telephone: 07949 499597

The registered address is not a public retail location, collection point or authorised returns address unless we expressly confirm otherwise in writing.

2. Definitions

In these terms:

Business customer means a person, company, laboratory, university, research organisation or other body purchasing wholly or mainly for purposes connected with a trade, business, profession or research activity.

Consumer means an individual purchasing wholly or mainly for purposes outside their trade, business, craft or profession.

Customer, you and your refer to the person or organisation using the website or placing an order.

We, us and our refer to PRIME RESEARCH SUPPLY.

Materials means the laboratory research materials, products and associated items listed on the website.

Website means the PRIME RESEARCH SUPPLY online store and its associated pages.

3. Eligibility to use the website

You must be at least 18 years old and legally capable of entering into a binding contract to place an order.

Where you order on behalf of a company, laboratory, university, organisation or other body, you confirm that:

You are authorised to act on its behalf
You are authorised to place the order
You are authorised to provide the information submitted
The organisation agrees to be bound by these terms

We may request information reasonably necessary to verify your identity, organisation, authority or intended purchasing context.

4. Professional research-use restriction

All materials supplied by PRIME RESEARCH SUPPLY are intended exclusively for legitimate laboratory research and analytical work within an appropriate controlled professional environment.

Materials are not supplied for:

Human consumption
Personal use
Veterinary use
Diagnosis
Treatment
Medical procedures
Clinical administration
Cosmetic administration
Household use
Any unlawful or inappropriate application

We do not provide medical advice, dosage information, administration instructions or personal-use guidance.

By placing an order, you confirm that the materials will be used only for legitimate laboratory research or analytical work.

5. Purchaser responsibility

The purchaser is responsible for:

Confirming that the selected material is appropriate for the intended laboratory work
Reviewing the complete product listing before ordering
Reviewing the supplied strength, format and quantity
Reviewing any available product-specific documentation
Ensuring the order is lawful
Ensuring the purchaser is authorised to obtain the materials
Following appropriate storage, handling and disposal procedures
Complying with all rules applicable to the purchaser’s organisation and research activities

Acceptance of an order does not represent approval of a particular research project, process, protocol or intended result.

6. Refusal and cancellation of orders

We may refuse, suspend or cancel an order where reasonably necessary, including where:

A product is unavailable
Payment cannot be authorised
Information supplied appears incomplete or inaccurate
We cannot verify the purchaser or organisation
We reasonably suspect fraud or unauthorised payment activity
We reasonably suspect an unlawful, unsafe or prohibited intended use
The order conflicts with our research-use restrictions
A pricing, description or technical error has occurred
Delivery cannot be completed to the address provided
We are legally or operationally unable to complete the order

Where we cancel an order before supply, any amount paid for the cancelled goods will be refunded using the original payment method.

We will not cancel consumer contracts arbitrarily or in a way that removes statutory rights.

7. Product information

We take reasonable care to present material information clearly and accurately.

Product listings may include:

Product name
Supplied strength
Format
Quantity
SKU
Packaging information
Available analytical documentation
Research-use restrictions

You must review the complete listing before ordering.

Images are provided for identification and presentation purposes. Packaging, labels and presentation may change, provided that the supplied goods remain materially consistent with the accepted order and product description.

Minor differences in packaging colour, layout or presentation do not necessarily mean that the goods are incorrect.

Nothing in the listing should be interpreted as medical, diagnostic, therapeutic or personal-use information.

8. Analytical documentation

Available product-specific or batch-specific analytical documentation may be published on the website where listed.

Documentation availability may differ between:

Products
Strengths
Formats
Batches
Dates of supply

You are responsible for confirming that any document reviewed relates to the correct product, strength, format or batch.

Published documentation does not:

Change the research-use-only status of a material
Authorise human or veterinary use
Guarantee suitability for a particular research protocol
Guarantee a particular research result
Replace appropriate laboratory assessment
Replace the purchaser’s own compliance obligations

Documentation may be corrected, replaced or updated where necessary.

9. Prices

Prices are shown in pounds sterling unless stated otherwise.

Applicable taxes, delivery charges and other mandatory charges will be shown before the order is submitted.

We may change prices at any time, but a price change will not normally affect an order that has already been accepted.

10. Pricing and listing errors

Despite reasonable care, a product may occasionally be listed with an incorrect price, description, availability status or specification.

Where an obvious error is identified before acceptance, we may:

Contact you for instructions
Correct the information
Reject the order
Cancel the affected part of the order

Where payment has already been taken for an order that we cannot accept, the relevant amount will be refunded.

We will not knowingly rely on a pricing error to charge a customer more than the accepted order price without the customer’s agreement.

11. Placing an order

The website allows you to review and correct order information before submitting payment.

You are responsible for checking:

The product
The supplied strength
The format
The quantity
The delivery address
The email address
The billing information
The total amount payable

Submitting an order is an offer to purchase the selected goods under these terms.

12. Order acknowledgement and acceptance

An automated order acknowledgement confirms that we have received your order. It does not necessarily mean that the order has been accepted.

A contract is formed when we:

Send a dispatch confirmation, or
Dispatch the goods

whichever occurs first.

Where an order is dispatched in separate parts, acceptance may occur separately for the goods included in each dispatch.

We may contact you before acceptance where further information or verification is required.

13. Payment

Payment must be made using one of the payment methods available at checkout.

You confirm that:

You are authorised to use the selected payment method
The payment information supplied is accurate
Sufficient funds or credit are available
The payment is not connected with fraud or unauthorised activity

Orders may be delayed or rejected where payment is pending, declined, reversed, disputed or subject to additional verification.

We are not responsible for fees independently charged by your bank, payment provider or card issuer.

14. Security checks

Orders may be subject to payment, identity, address or fraud-prevention checks.

We may request additional information before accepting or dispatching an order.

Failure to provide information reasonably requested may result in the order being delayed or cancelled.

Security checks are intended to protect customers, payment account holders and PRIME RESEARCH SUPPLY.

15. Availability

All orders are subject to availability.

Adding a product to a basket does not reserve stock.

Where an item becomes unavailable after an order is submitted, we may:

Contact you
Offer an appropriate alternative where available
Dispatch the remaining items
Cancel the unavailable item
Refund the amount paid for the unavailable item

We will not substitute a materially different product without your agreement.

16. Delivery territory

PRIME RESEARCH SUPPLY is a UK-focused online store.

Orders are accepted for delivery only to locations supported by the delivery options available at checkout.

We do not guarantee delivery to every postcode, building, institution, restricted site or location.

Additional delivery information may be requested where an address is incomplete, restricted or difficult to access.

17. Delivery information

Available delivery methods, costs and estimates are shown during checkout or in the Shipping Policy.

Delivery estimates are not guaranteed delivery appointments unless expressly stated otherwise.

Delivery may be affected by:

Address verification
Payment verification
Stock availability
Delivery-provider disruption
Severe weather
Public holidays
Access restrictions
Events outside our reasonable control

Where no different delivery period has been agreed, consumer orders will be handled in accordance with applicable UK distance-selling requirements.

18. Delivery address

You are responsible for providing a complete and accurate delivery address.

We cannot guarantee that changes can be made once an order has entered processing or dispatch.

We are not responsible for avoidable delay, loss or additional cost caused by incorrect or incomplete address information supplied by the customer, except where responsibility cannot legally be excluded.

19. Delivery completion

Delivery is normally completed when the goods are delivered to:

The address supplied with the order
A person present at that address
A safe place authorised by the customer
A nominated collection location
Another location authorised through the delivery provider

Where a customer authorises a safe place, neighbour, collection point or alternative delivery arrangement, responsibility may pass when delivery is completed in accordance with those instructions.

20. Risk and ownership

For consumers, risk in the goods passes when the goods come into the physical possession of the consumer or a person identified by the consumer, other than the delivery provider acting on our behalf.

For business customers, risk normally passes when the goods are delivered to the stated delivery address or to a delivery provider nominated by the business customer.

Ownership of goods does not pass until full cleared payment has been received.

21. Failed, refused and unclaimed deliveries

Refusing delivery or failing to collect a parcel does not automatically cancel an order.

Where a parcel is returned because it was:

Refused
Unclaimed
Not collected
Incorrectly addressed by the customer
Undeliverable due to incomplete information
Not accepted at the delivery location

we will review the parcel before deciding whether it can be resent or refunded.

Reasonable delivery, return and redelivery costs may be charged or deducted where legally permitted and where the failed delivery was not caused by us.

22. Inspection after delivery

You should inspect the delivery promptly.

Check:

The product name
The supplied strength
The quantity
The product label
The packaging
The security seal
The delivery condition

Do not open, use, puncture, transfer, sample, reconstitute or dispose of a product that appears incorrect or damaged.

A request to report visible damage promptly does not remove any statutory rights.

23. Storage and handling

After delivery, the customer is responsible for appropriate storage, handling, access control and disposal.

Materials must be handled only by suitably informed and authorised persons within an appropriate laboratory or analytical environment.

We are not responsible for deterioration, contamination or damage caused after delivery by:

Improper storage
Incorrect temperature conditions
Exposure to moisture, heat or light
Unauthorised opening
Improper handling
Contamination
Transfer between containers
Failure to follow available product information
Use outside an appropriate controlled research environment

This section does not exclude liability where exclusion would be unlawful.

24. Cancellation and returns

Cancellation, return, refund and replacement requests are governed by our Returns, Cancellations and Refunds Policy.

Eligible consumers purchasing online normally have statutory cancellation rights, subject to applicable exceptions.

Some sealed goods may become unsuitable for return once opened or unsealed. Where the legal sealed-goods exception applies, cancellation rights may be lost after the relevant seal has been broken.

This restriction does not remove rights relating to goods that are faulty, damaged, incorrectly supplied or misdescribed.

Do not return goods until return instructions have been issued.

25. Faulty, damaged or incorrect goods

Goods must comply with applicable statutory requirements.

Faulty
Damaged
Incorrect
Incomplete
Misdescribed
Materially different from the accepted order

We may request:

The order number
Photographs
Packaging information
Label information
Batch information
A description of the issue
Return of the affected goods

Available remedies will depend on the circumstances and applicable law.

Nothing in these terms removes consumer rights relating to faulty, damaged, incorrect or misdescribed goods.

26. Business and trade account orders

Business customers confirm that they are purchasing for purposes connected with their trade, organisation, profession or research activities.

Consumer cancellation rights do not automatically apply to business purchases.

Unless otherwise agreed in writing:

Business orders cannot be cancelled after acceptance merely because requirements change
Business returns require prior approval
Goods must remain unopened, sealed, unused and suitable for resale
The business customer is responsible for return shipping unless the goods are faulty or incorrectly supplied

Trade account approval may be suspended or withdrawn where:

Information supplied is inaccurate
Payment obligations are not met
Account access is misused
Orders conflict with the research-use framework
There are reasonable legal, security or compliance concerns

27. Customer accounts

You are responsible for maintaining the confidentiality of your account credentials.

You must:

Provide accurate account information
Keep information reasonably current
Prevent unauthorised access
Notify us of suspected account misuse
Avoid sharing account credentials with unauthorised persons

You are responsible for activity carried out through your account unless caused by our failure to use reasonable security measures.

We may suspend or close an account where reasonably necessary to protect the customer, the website or the business.

28. Website availability

We aim to keep the website available and functioning correctly but do not guarantee uninterrupted access.

Access may be restricted for:

Maintenance
Security updates
Technical problems
Hosting disruption
Legal requirements
Events outside our reasonable control

We may update, suspend or withdraw parts of the website where reasonably necessary.

This does not affect existing accepted orders.

29. Acceptable website use

You must not:

Use the website unlawfully
Attempt to gain unauthorised access
Interfere with website security
Introduce viruses or malicious code
Use automated systems to overload the website
Extract or reproduce substantial website content without permission
Submit false, misleading or fraudulent information
Impersonate another person or organisation
Attempt to circumvent purchasing restrictions
Use the website to facilitate prohibited use of supplied materials

We may restrict access where misuse is reasonably suspected.

30. Intellectual property

Website content, including text, layout, branding, logos, graphics, product presentation and original written materials, is owned by or licensed to PRIME RESEARCH SUPPLY.

You may view and print pages for your own legitimate purchasing, record-keeping or internal research-administration purposes.

You must not, without prior written permission:

Reproduce substantial website content
Republish website content
Use our branding commercially
Create misleading copies of our product listings
Remove ownership notices
Suggest an unauthorised association with PRIME RESEARCH SUPPLY

Nothing in these terms transfers intellectual-property ownership to the customer.

31. Third-party services and links

The website may use or link to third-party services, including:

Payment providers
Delivery providers
Tracking services
Customer-account services
External analytical documents

Third-party services may operate under their own terms and privacy policies.

We are not responsible for third-party websites that we do not own or control, although this does not affect responsibility that cannot legally be excluded.

A link does not automatically mean that we endorse every statement, service or product available through the external website.

32. Marketing statements and research outcomes

Nothing on the website guarantees:

A particular research result
Suitability for an undisclosed purpose
Compatibility with every research process
A particular analytical outcome
Approval by a customer’s organisation
Compliance with procedures unknown to us

Customers must make their own professional assessment of suitability.

Where we have expressly agreed in writing that a product is required for a particular stated purpose, applicable legal rights remain unaffected.

33. Limitation of liability for consumers

Nothing in these terms excludes or limits liability for:

Death or personal injury caused by negligence
Fraud or fraudulent misrepresentation
Breach of statutory rights relating to goods
Any liability that cannot legally be excluded or limited

We are responsible for foreseeable loss or damage caused by our breach of contract or failure to use reasonable care and skill.

We are not responsible for loss that was not reasonably foreseeable when the contract was formed.

We are not responsible for business losses suffered by a consumer using goods for commercial or professional purposes.

34. Limitation of liability for business customers

This section applies only to business customers.

Nothing excludes or limits liability for:

Death or personal injury caused by negligence
Fraud or fraudulent misrepresentation
Defective products where liability cannot legally be excluded
Any other liability that cannot legally be excluded or limited

Subject to those exceptions, we will not be liable for:

Loss of profit
Loss of revenue
Loss of business
Loss of contracts
Loss of anticipated savings
Loss of research opportunity
Loss of goodwill
Indirect or consequential loss

Subject to applicable law and the requirement that contractual limitations be reasonable, our total aggregate liability relating to an affected order will not exceed the amount paid for that order.

35. Misuse of materials

PRIME RESEARCH SUPPLY is not responsible for loss or damage caused by:

Human consumption
Personal use
Veterinary use
Diagnosis or treatment
Unlawful use
Use outside an appropriate laboratory environment
Improper storage
Improper handling
Contamination after delivery
Failure to follow applicable professional procedures
Use by an unauthorised or unqualified person

This section does not exclude any liability that cannot legally be excluded.

36. Events outside reasonable control

We are not responsible for delay or failure caused by events outside our reasonable control, including:

Severe weather
Natural disasters
Fire
Flood
Epidemic or public-health restrictions
Industrial action
Transport disruption
Delivery-network failure
Utility failure
Telecommunications failure
Government action
Import or supply interruption
Cybersecurity incidents not caused by our failure to use reasonable care
Failure of third-party infrastructure

We will take reasonable steps to reduce the effect of the disruption and resume performance where possible.

Where a delay becomes substantial, applicable cancellation and refund rights remain unaffected.

37. Privacy and personal information

Personal information is handled in accordance with our Privacy Policy.

Information may be used where necessary to:

Process orders
Take payment
Arrange delivery
Provide customer support
Prevent fraud
Verify account or organisation information
Comply with legal obligations
Manage returns and refunds

Please review the Privacy Policy before submitting personal information.

38. Communications

We may contact you using the information supplied with your order or account.

Order-related communications may include:

Order acknowledgements
Payment information
Verification requests
Dispatch information
Delivery updates
Product or availability issues
Return or refund information
Important contractual notices

You are responsible for providing a functioning email address and checking order communications.

39. Complaints

Complaints should be sent to:

Sales@primeresearchsupply.co.uk

Include:

Your name
Your order number
The email address used when ordering
A clear description of the complaint
The outcome you are requesting
Supporting information where relevant

We will review complaints fairly and may request additional information before providing a final response.

Nothing in this section prevents a customer from using any legal remedy available to them.

40. Changes to these terms

We may update these terms to reflect:

Changes in law
Changes to the website
Changes to our services
Security requirements
Operational changes
Improvements in clarity

The terms applying to an order will normally be those displayed when the order was submitted.

Changes will not normally alter an already accepted order unless:

The customer agrees
The change benefits the customer
The change is required by law

41. Transfer of rights

You may not transfer your rights or obligations under an order without our prior written agreement.

We may transfer our rights or obligations where this does not reduce consumer protections or materially disadvantage the customer.

42. Waiver

If either party does not immediately enforce a right under these terms, that does not mean the right has been waived.

A waiver is effective only for the specific matter for which it was given.

43. Severability

If any provision of these terms is found to be invalid, unlawful or unenforceable, that provision will be removed or limited only to the extent necessary.

The remaining provisions will continue to apply.

44. Third-party rights

Unless expressly stated otherwise, a person who is not a party to an order has no right to enforce its terms under the Contracts (Rights of Third Parties) Act 1999.

This does not affect any separate right available under law.

45. Entire agreement for business customers

For business customers, these terms, the accepted order, the relevant product listing and any terms expressly agreed in writing form the entire agreement relating to the order.

The business customer confirms that it has not relied on a statement that is not included in those documents.

Nothing in this section excludes liability for fraud or fraudulent misrepresentation.

This section does not restrict consumer rights.

46. Governing law and jurisdiction

These terms and orders placed through the website are governed by the law of England and Wales.

Consumers living in Scotland or Northern Ireland retain any mandatory protections available under the law applying where they live and may bring proceedings in courts available to them under applicable consumer law.

Business customers agree that the courts of England and Wales will have exclusive jurisdiction over disputes arising from these terms or an order.

47. Statutory rights

Nothing in these terms affects statutory rights available under applicable UK law.

Where any provision conflicts with a right that cannot legally be excluded, the statutory right will apply.

48. Contact information

Questions about these terms should be sent to:

PRIME RESEARCH SUPPLY
Company number: 17358906

20 Wenlock Road
London
England
N1 7GU
United Kingdom

Email: Sales@primeresearchsupply.co.uk
Telephone: 07949 499597

MODEL CANCELLATION FORM

Complete and send this form only if you wish to cancel an eligible consumer contract.

To:

PRIME RESEARCH SUPPLY
Email: Sales@primeresearchsupply.co.uk

I give notice that I cancel my contract for the sale of the following goods:

Goods ordered:
[Insert product details]

Order number:
[Insert order number]

Order date:
[Insert order date]

Date received:
[Insert delivery date]

Customer name:
[Insert name]

Customer address:
[Insert address]

Customer email:
[Insert email address]

Customer signature, if submitted on paper:
[Sign here]

Date:
[Insert date]