CONTACT INFORMATION

PRIME RESEARCH SUPPLY
Last updated: 20 July 2026

PRIME RESEARCH SUPPLY is a UK online supplier of materials intended exclusively for legitimate laboratory research and analytical work.

This page explains how to contact us about products, analytical documentation, orders, delivery, returns, trade accounts and formal complaints.

1. Contact details

Business name: PRIME RESEARCH SUPPLY

Business correspondence address:

20 Wenlock Road
London
England
N1 7GU
United Kingdom

Email: Sales@primeresearchsupply.co.uk
Telephone: 07949 499597

Email is the preferred contact method for product, documentation, order, delivery, return and trade account enquiries.

2. General enquiries

For a general enquiry, contact:

Sales@primeresearchsupply.co.uk

Include a clear explanation of what you need help with.

Where relevant, provide:

• Your full name
• Your organisation name
• The product name
• The supplied strength
• The SKU
• Your order number
• Relevant batch information
• Supporting photographs or documents

Providing complete information helps us identify the correct product, document or order.

3. Product enquiries

For questions about a product listing, include:

• The complete product name
• The supplied strength
• The supplied format
• The SKU, where available
• The quantity required
• The specific information you need

Customers are responsible for reviewing the complete product listing before placing an order.

We cannot confirm suitability for an undisclosed purpose.

4. Analytical documentation enquiries

For questions about analytical documentation, include:

• The product name
• The supplied strength
• The SKU
• The relevant batch information, where available
• The document or information you are looking for

Available product-specific and batch-specific analytical documentation is published where listed.

Documentation availability may differ between products, supplied strengths, formats and batches.

Always confirm that a published document relates to the correct product and listing.

5. Existing order enquiries

For assistance with an existing order, include:

• Your full name
• Your order number
• The email address used when ordering
• The delivery postcode
• The product concerned
• A clear explanation of the issue

We may request additional information before discussing an order where the information supplied does not match the order record.

This helps protect customer information and prevents unauthorised access to order details.

6. Delivery and tracking enquiries

Where available, tracking information will normally be provided through the relevant dispatch communication.

Before contacting us about a delivery, check:

• The tracking link supplied
• The delivery address
• Any stated safe place
• Neighbours
• Reception or concierge staff
• Mailrooms or goods-in departments
• Any delivery photograph or location information

For an unresolved delivery enquiry, provide:

• Your order number
• The delivery postcode
• The checkout email address
• Any available tracking information
• A clear description of the problem

7. Damaged deliveries

Contact us promptly if a parcel or product arrives damaged.

Please provide:

• Your order number
• Photographs of the external parcel
• Photographs of the delivery label
• Photographs of the internal packaging
• Photographs of the affected product
• Photographs of the product label and seal
• A description of the damage

Keep all external packaging, internal packaging, labels and affected products until the matter has been reviewed.

Do not open, use, puncture, transfer, alter or dispose of an affected product unless we instruct you to do so.

8. Incorrect or incomplete orders

Contact us promptly if:

• An incorrect product was supplied
• The supplied strength is incorrect
• The supplied quantity is incorrect
• A product is missing
• The parcel appears incomplete
• The product label does not match the order

Provide your order number and clear photographs of the products, labels and parcel contents.

Do not open or alter an incorrectly supplied product.

9. Returns and cancellations

Do not return any product without first receiving written return instructions from PRIME RESEARCH SUPPLY.

To request a cancellation, return, replacement or refund, email:

Sales@primeresearchsupply.co.uk

Include:

• Your name
• Your order number
• The checkout email address
• The product concerned
• The reason for the request
• Supporting photographs where relevant

Returns, cancellations, replacements and refunds are governed by our Returns, Cancellations and Refunds Policy.

The business correspondence address is not automatically an authorised return address.

Products must be returned only to the address provided in our written return authorisation.

10. Trade account enquiries

Eligible UK laboratories, research organisations and professional analytical environments may submit a trade account application through the Trade Accounts page.

Trade enquiries should include:

• Organisation name
• Contact name
• Business email address
• Organisation type
• Relevant company or organisation details
• Materials required
• Estimated quantities
• Expected purchasing frequency
• Intended professional research context

Trade account applications are reviewed individually.

Submitting an application does not guarantee approval.

11. Formal complaints

Formal complaints should be sent to:

Sales@primeresearchsupply.co.uk

Use the email subject:

Formal Complaint: [Order number or subject]

Include:

• Your full name
• Your organisation name, where relevant
• Your order number
• The email address used when ordering
• A clear description of the complaint
• Relevant dates
• Supporting photographs or documents
• The resolution you are requesting

We may request additional information where necessary to investigate the complaint properly.

Nothing in this complaints process affects any statutory rights or legal remedies available to you.

12. Professional research enquiries only

All materials supplied by PRIME RESEARCH SUPPLY are intended exclusively for legitimate laboratory research and analytical work within an appropriate controlled professional environment.

We do not provide:

• Medical advice
• Diagnostic advice
• Treatment advice
• Dosage information
• Administration instructions
• Personal-use guidance
• Human-use guidance
• Veterinary-use guidance

We will not assist with enquiries involving human consumption, personal use, veterinary use, diagnosis, treatment or any unlawful or inappropriate application.

13. Business address restrictions

The business correspondence address is not:

• A public retail shop
• A customer service centre
• A walk-in purchasing location
• A public laboratory
• A customer collection point
• An automatically authorised returns address

Do not attend the address to purchase, collect or return products.

Customer collection is not available unless expressly arranged and confirmed in writing.

Unauthorised returns may be delayed, refused or returned to the sender.

14. Telephone enquiries

Our telephone number is:

07949 499597

For order-specific enquiries, have the following information available:

• Your order number
• Your full name
• The checkout email address
• The delivery postcode

We may ask you to submit information or photographs by email where these are required to investigate an enquiry.

Do not provide complete payment-card details, card security codes or account passwords by telephone.

15. Contact security

We may decline to disclose order or account information where we cannot reasonably verify the identity or authority of the person making the request.

PRIME RESEARCH SUPPLY will not ask you to send the following through a general contact form or ordinary email:

• Complete payment-card numbers
• Card security codes
• Online banking passwords
• Customer account passwords
• Unnecessary identity documents

Report suspicious messages claiming to represent PRIME RESEARCH SUPPLY to:

Sales@primeresearchsupply.co.uk

16. Personal information

Personal information submitted through email, telephone, website forms, account applications or order enquiries is handled in accordance with our Privacy Policy.

Information may be used where necessary to:

• Identify an order
• Verify the person making an enquiry
• Process an order
• Arrange delivery
• Provide customer support
• Investigate a delivery issue
• Manage a return or refund
• Review a trade application
• Investigate a complaint
• Prevent fraud
• Meet legal obligations

Do not send personal information that is not necessary for your enquiry.

17. Website contact forms

Information submitted through a website contact form is sent to PRIME RESEARCH SUPPLY for review.

Before submitting a form:

• Check that your email address is correct
• Include the relevant order or product details
• Explain the enquiry clearly
• Attach or provide supporting information where requested
• Do not submit complete payment-card information

Submitting multiple forms about the same issue may make it more difficult to follow the enquiry.

18. Communication about orders

We may contact you using the information supplied during checkout or through your customer account.

Order-related communications may include:

• Order acknowledgements
• Payment information
• Verification requests
• Product availability updates
• Dispatch information
• Tracking information
• Delivery updates
• Return instructions
• Refund information
• Important contractual notices

Customers are responsible for providing a functioning email address and checking spam or junk folders for order communications.

19. External contact information

Use only contact information displayed on the official PRIME RESEARCH SUPPLY website or contained in a genuine order communication.

We are not responsible for contact details copied from unauthorised third-party directories, advertisements, social media accounts or imitation websites.

Report any website or communication that appears to impersonate PRIME RESEARCH SUPPLY.

20. Updates to contact information

We may update our contact details where business or operational information changes.

The current information displayed on this website should be used for all enquiries.

21. Contact summary

PRIME RESEARCH SUPPLY

20 Wenlock Road
London
England
N1 7GU
United Kingdom

Email: Sales@primeresearchsupply.co.uk
Telephone: 07949 499597

Public retail premises: No
Customer collection: Not available unless confirmed in writing
Walk-in returns: Not accepted
Preferred contact method: Email