LEGAL NOTICE

PRIME RESEARCH SUPPLY
Last updated: 20 July 2026

This Legal Notice provides important information about the ownership, operation and permitted use of the PRIME RESEARCH SUPPLY website.

It should be read together with our Terms of Service, Privacy Policy, Shipping and Delivery Policy, Returns, Cancellations and Refunds Policy and Contact Information.

1. Website operator

This website is operated under the business name:

PRIME RESEARCH SUPPLY

Business correspondence address:

20 Wenlock Road
London
England
N1 7GU
United Kingdom

Email: Sales@primeresearchsupply.co.uk
Telephone: 07949 499597

The business correspondence address is not a public shop, customer collection point, walk-in customer service centre or automatically authorised returns address.

2. Website purpose

This website provides information about materials supplied exclusively for legitimate laboratory research and analytical work.

The website allows eligible customers to:

• Review product listings
• Review available specifications
• Review available analytical documentation
• Place online orders
• Access customer accounts
• Track eligible orders
• Submit customer service enquiries
• Apply for a trade account

Nothing on this website is intended to provide medical, diagnostic, therapeutic, veterinary or personal-use information.

3. Research-use restriction

All materials listed or supplied through this website are intended exclusively for legitimate laboratory research and analytical work within an appropriate controlled professional environment.

Materials are not supplied for:

• Human consumption
• Personal use
• Veterinary use
• Diagnosis
• Treatment
• Medical administration
• Cosmetic administration
• Household use
• Any unlawful or inappropriate application

By using the website or placing an order, the purchaser confirms that the materials will be used only for an appropriate professional research or analytical purpose.

4. Age restriction

Customers must be at least 18 years old to place an order or submit a trade account application.

By placing an order, creating an account or submitting an application, you confirm that:

• You are at least 18 years old
• You are legally capable of entering into a contract
• The information provided is accurate
• You are authorised to act for any organisation named in the order or application

We may request information reasonably necessary to verify age, identity, authority or organisational details.

5. No professional or medical advice

Information provided on this website is general product and purchasing information.

PRIME RESEARCH SUPPLY does not provide:

• Medical advice
• Diagnostic advice
• Treatment advice
• Dosage information
• Administration instructions
• Human-use guidance
• Personal-use guidance
• Veterinary-use guidance
• Advice on conducting unlawful or inappropriate research

Website content must not be treated as a substitute for independent professional, legal, regulatory, scientific or laboratory advice.

6. Purchaser responsibility

The purchaser is responsible for:

• Reviewing the complete product listing
• Checking the product name
• Checking the supplied strength and format
• Checking the quantity
• Reviewing available documentation
• Confirming suitability for the intended laboratory work
• Ensuring the purchase and intended work are lawful
• Following appropriate storage and handling procedures
• Restricting access to authorised personnel
• Following the purchaser’s internal research procedures
• Arranging appropriate disposal

Acceptance of an order does not constitute approval of a particular experiment, procedure, project or intended result.

7. Product information

We take reasonable care to present product information clearly.

Product information may include:

• Product name
• Supplied strength
• Format
• Quantity
• SKU
• Packaging information
• Available analytical documentation
• Research-use restrictions

Customers must review the complete listing before purchasing.

Product packaging, labels and presentation may be updated. Minor changes in packaging or presentation do not necessarily mean that the supplied product is incorrect.

Where a material difference affects an accepted order, the applicable contractual and statutory rights will remain available.

8. Analytical documentation

Available product-specific or batch-specific analytical documentation may be published where listed.

Documentation availability may differ between:

• Products
• Strengths
• Formats
• Batches
• Dates of supply

Customers are responsible for checking that any document reviewed relates to the correct product, strength, format and batch.

Published documentation does not:

• Change the research-use-only status of a material
• Authorise human or veterinary use
• Guarantee suitability for a particular procedure
• Guarantee a particular analytical result
• Replace appropriate laboratory assessment
• Replace the purchaser’s legal or professional obligations

Documents may be corrected, replaced, removed or updated where necessary.

9. Accuracy of website information

We aim to keep website information accurate and current.

However, the website may occasionally contain:

• Typographical errors
• Incomplete information
• Outdated availability information
• Pricing errors
• Technical errors
• Broken links
• Incorrect images
• Temporary display problems

We may correct website information without prior notice.

Where an error affects an order, the matter will be handled in accordance with our Terms of Service and applicable law.

10. Product availability

Products displayed on the website are subject to availability.

Adding a product to a basket does not reserve stock.

A product may become unavailable before an order is accepted.

Where we cannot complete an order, we may:

• Contact the customer
• Cancel the affected product
• Offer an alternative for the customer’s consideration
• Refund the affected amount

A materially different product will not be substituted without the customer’s agreement.

11. Prices and payment information

Prices are displayed in pounds sterling unless expressly stated otherwise.

Applicable delivery charges and other mandatory costs will be shown before the order is submitted.

Prices and product availability may change without notice.

A price change will not normally affect an order that has already been accepted.

Payment must be made using a method available through the website checkout.

Do not send complete payment-card information through email or a general contact form.

12. Formation of a contract

Submitting an order is an offer to purchase the selected products.

An automated order acknowledgement confirms receipt of the order but does not necessarily confirm acceptance.

An order is accepted in accordance with the contract-formation provisions contained in our Terms of Service.

We may request additional information or verification before accepting an order.

13. Right to refuse service

We may refuse, restrict, suspend or cancel an order or account where reasonably necessary, including where:

• Information appears inaccurate or incomplete
• Payment cannot be authorised
• Fraud or unauthorised activity is suspected
• The purchaser cannot be reasonably verified
• The intended use appears prohibited
• The order conflicts with the research-use framework
• The requested delivery cannot be completed
• A product is unavailable
• A website or pricing error has occurred
• Completion of the order may be unlawful

Any refund due following cancellation will be handled in accordance with the applicable policy and legal requirements.

14. Website access

We do not guarantee that the website will always be available without interruption.

Access may be restricted because of:

• Planned maintenance
• Security work
• Software updates
• Hosting disruption
• Technical failure
• Legal requirements
• Events outside our reasonable control

We may change, suspend or withdraw website features where reasonably necessary.

This will not remove rights relating to an order already accepted.

15. Customer accounts

Customers are responsible for protecting their account credentials.

You must:

• Use accurate account information
• Keep login details confidential
• Prevent unauthorised access
• Notify us of suspected account misuse
• Avoid sharing credentials with unauthorised persons

We may suspend or restrict an account where reasonably necessary to protect customers, the website or PRIME RESEARCH SUPPLY.

16. Permitted use of the website

You may use the website for lawful purchasing, account management, order support and internal research administration.

You must not:

• Use the website unlawfully
• Submit false or misleading information
• Impersonate another person or organisation
• Attempt to access another customer’s account
• Circumvent website security
• Introduce viruses or malicious software
• Interfere with website operation
• Overload the website using automated systems
• Collect customer or website data without permission
• Attempt to bypass purchasing restrictions
• Use website content to facilitate prohibited product use
• Make fraudulent orders, claims or applications

We may restrict access where misuse is reasonably suspected.

17. Intellectual property

Unless otherwise stated, website content is owned by or licensed to PRIME RESEARCH SUPPLY.

This includes:

• Business names
• Logos
• Branding
• Written content
• Product descriptions
• Graphics
• Page layouts
• Icons
• Original photographs
• Website design
• Downloadable materials

You may view, print or save reasonable extracts for:

• Reviewing a prospective purchase
• Maintaining internal order records
• Legitimate internal research administration
• Exercising contractual or legal rights

You must not, without written permission:

• Reproduce substantial website content
• Republish website content
• Copy product listings for commercial use
• Use our branding to mislead others
• Create an imitation website
• Remove ownership notices
• Suggest an unauthorised connection with PRIME RESEARCH SUPPLY

Nothing on this website transfers intellectual-property ownership to the user.

18. Trade marks and third-party rights

Names, logos, product references or trade marks belonging to third parties remain the property of their respective owners.

Reference to a third-party name or service does not automatically imply endorsement, sponsorship or formal association.

You must not use PRIME RESEARCH SUPPLY branding in a way that:

• Misleads customers
• Suggests an unauthorised partnership
• Suggests that another business is operated by us
• Creates confusion about the source of products
• Damages the reputation of PRIME RESEARCH SUPPLY

19. External websites and services

The website may contain links to third-party websites or services, including:

• Payment providers
• Delivery providers
• Tracking services
• Customer account services
• External analytical documents
• Technical service providers

Third-party websites may operate under their own terms, privacy policies and security procedures.

We do not control third-party websites and are not responsible for content that we do not own or operate, except where responsibility cannot legally be excluded.

A link does not automatically mean that we endorse every statement, product or service available through the external website.

20. Website security

We use reasonable measures intended to protect the website and customer information.

No online service can be guaranteed to be completely secure or free from technical vulnerabilities.

Users must not attempt to:

• Test website security without permission
• Gain unauthorised access
• Intercept communications
• Introduce malicious code
• Disrupt website operation
• Access restricted data
• Circumvent payment or account controls

Suspected security issues should be reported to:

Sales@primeresearchsupply.co.uk

Do not publicly disclose a suspected vulnerability before giving us a reasonable opportunity to investigate it.

21. Fraud prevention

We may use order, payment, account and delivery information to prevent fraud and unauthorised transactions.

Orders may be subject to:

• Payment verification
• Address verification
• Identity checks
• Account review
• Fraud screening
• Additional customer contact

We may delay, suspend or cancel an order where further verification is reasonably required.

22. Privacy and personal information

Personal information is handled in accordance with our Privacy Policy.

Information may be processed where necessary to:

• Operate the website
• Create and manage accounts
• Process orders
• Take payment
• Arrange delivery
• Provide customer support
• Review trade applications
• Prevent fraud
• Manage returns and refunds
• Comply with legal obligations

Do not submit personal information that is not necessary for the relevant enquiry or transaction.

23. Cookies and similar technologies

The website may use cookies and similar technologies for purposes including:

• Essential website operation
• Shopping basket functionality
• Customer account access
• Security
• Fraud prevention
• Remembering user preferences
• Website measurement
• Advertising, where consent has been obtained

Further information is provided through our Privacy Policy, cookie information and available consent controls.

Where consent is required for a non-essential technology, users will be given an appropriate choice.

24. Email and electronic communications

By using the website, placing an order or submitting an enquiry, you agree that necessary transactional communications may be sent electronically.

These may include:

• Order acknowledgements
• Payment information
• Verification requests
• Dispatch information
• Tracking information
• Delivery updates
• Account notices
• Return instructions
• Refund information
• Important contractual notices

Marketing communications are handled separately and may be withdrawn using the method provided in the communication.

25. User-submitted content

Where the website allows reviews, messages, documents, photographs or other content to be submitted, you confirm that:

• You have the right to submit it
• It is accurate to the best of your knowledge
• It does not infringe another person’s rights
• It does not contain unlawful material
• It does not contain malicious software
• It does not disclose unnecessary confidential information

We may remove or refuse content that is unlawful, misleading, abusive, irrelevant or technically harmful.

26. Prohibited research or purchasing enquiries

We will not assist with enquiries involving:

• Human consumption
• Personal administration
• Veterinary administration
• Diagnosis
• Treatment
• Dosage
• Instructions for unlawful activity
• Attempts to evade purchasing restrictions
• Misrepresentation of the purchaser or intended use

We may refuse to respond to, process or retain enquiries that fall outside the permitted professional research framework, subject to our legal obligations.

27. Limitation of website information

Website information is provided for general purchasing and product-reference purposes.

It does not guarantee:

• Suitability for every research process
• Compatibility with every laboratory system
• A particular analytical result
• A particular research outcome
• Approval by the purchaser’s organisation
• Compliance with procedures not disclosed to us
• Continuous availability of a product or document

Customers must carry out their own appropriate professional assessment.

28. Consumer rights

Nothing in this Legal Notice excludes or limits:

• Statutory rights relating to goods
• Rights concerning faulty or misdescribed products
• Rights concerning online cancellations
• Liability for death or personal injury caused by negligence
• Liability for fraud or fraudulent misrepresentation
• Any other liability that cannot legally be excluded

Consumer orders remain subject to applicable UK consumer law.

29. Business use

Where the website or products are used for business purposes, the business customer is responsible for ensuring that:

• The purchase is authorised
• The products are appropriate for the intended professional purpose
• Relevant organisational procedures are followed
• Appropriate receiving and storage arrangements exist
• Only authorised personnel have access
• All applicable legal and professional requirements are met

Additional provisions applying to business and trade customers are contained in our Terms of Service.

30. Events outside reasonable control

We are not responsible for website disruption or delay caused by events outside our reasonable control where reasonable steps have been taken to reduce the effect.

These events may include:

• Severe weather
• Fire
• Flood
• Natural disaster
• Industrial action
• Transport disruption
• Utility failure
• Telecommunications failure
• Hosting failure
• Government action
• Public-health restrictions
• Cybersecurity incidents not caused by a failure to use reasonable care

Applicable contractual and statutory rights remain unaffected.

31. Reporting unlawful or infringing content

To report content that you believe is unlawful, misleading or infringes your rights, contact:

Sales@primeresearchsupply.co.uk

Include:

• Your name
• Your contact information
• The page or content concerned
• A clear explanation of the issue
• Evidence of your rights where relevant
• The action you are requesting

We may request additional information before taking action.

32. Complaints

Formal complaints should be submitted to:

Sales@primeresearchsupply.co.uk

Use the email subject:

Formal Complaint: [Order number or subject]

Include:

• Your full name
• Your order number, where applicable
• The email address used when ordering
• A clear description of the complaint
• Supporting evidence
• The outcome you are requesting

Nothing in this complaints procedure prevents a customer from exercising any legal right or remedy available to them.

33. Changes to this Legal Notice

We may update this Legal Notice to reflect:

• Changes in law
• Changes to the website
• Changes to our services
• Security requirements
• Operational changes
• Improvements in clarity

The date at the top of this page identifies the latest published version.

Terms applying to an accepted order will be determined by the contractual documents applicable when that order was placed, unless a later change is agreed or required by law.

34. Governing law

This Legal Notice and use of the website are governed by the law of England and Wales.

Consumers living in Scotland or Northern Ireland retain any mandatory protections and jurisdictional rights available under applicable consumer law.

Business users agree that the courts of England and Wales will have exclusive jurisdiction over disputes concerning business use of the website, subject to any different written agreement.

35. Severability

If any part of this Legal Notice is found to be unlawful, invalid or unenforceable, that part will be removed or limited only to the extent necessary.

The remaining provisions will continue to apply.

36. No waiver

Failure to enforce a right immediately does not mean that the right has been waived.

A waiver applies only to the specific matter for which it was expressly given.

37. Contact details

Questions about this Legal Notice should be sent to:

PRIME RESEARCH SUPPLY

20 Wenlock Road
London
England
N1 7GU
United Kingdom

Email: Sales@primeresearchsupply.co.uk
Telephone: 07949 499597

Public retail premises: No
Customer collection: Not available unless confirmed in writing
Walk-in returns: Not accepted
Preferred contact method: Email